Customer Service Representative - State Farm Agent Team Member
Full Time • Silver Spring - MD
Responsive recruiter
Benefits:
- Simple IRA
- License reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency has been proudly serving the community since 1994 and is backed by decades of dedication, experience, and family legacy. As a second-generation State Farm agent — and now with my daughter also following in my footsteps — insurance and service run deep in our family. We’ve built a trusted, established office where relationships matter and teamwork drives success.
Our team includes seven full-time and one part-time member, many of whom have been with me for over two decades. That kind of tenure speaks volumes about the supportive, stable, and family-like culture we’ve built together. We’re also a dog-friendly office, home to four beloved boxers who add a little extra joy to the workday.
Community involvement is at the heart of what we do. We’ve proudly sponsored local youth sports teams for more than 40 years, reinforcing our commitment to giving back and helping others succeed. We offer great benefits including a Simple IRA, health coverage, generous PTO, licensing reimbursement, and a strong focus on work-life balance.
We’re looking for motivated, opportunity-driven individuals who want to grow their skills, their income, and their career. If you’re a self-starter who’s ready to work hard, learn, and build something meaningful, you’ll thrive in our office.
ROLE DESCRIPTION:
Our agency has been proudly serving the community since 1994 and is backed by decades of dedication, experience, and family legacy. As a second-generation State Farm agent — and now with my daughter also following in my footsteps — insurance and service run deep in our family. We’ve built a trusted, established office where relationships matter and teamwork drives success.
Our team includes seven full-time and one part-time member, many of whom have been with me for over two decades. That kind of tenure speaks volumes about the supportive, stable, and family-like culture we’ve built together. We’re also a dog-friendly office, home to four beloved boxers who add a little extra joy to the workday.
Community involvement is at the heart of what we do. We’ve proudly sponsored local youth sports teams for more than 40 years, reinforcing our commitment to giving back and helping others succeed. We offer great benefits including a Simple IRA, health coverage, generous PTO, licensing reimbursement, and a strong focus on work-life balance.
We’re looking for motivated, opportunity-driven individuals who want to grow their skills, their income, and their career. If you’re a self-starter who’s ready to work hard, learn, and build something meaningful, you’ll thrive in our office.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Mickey Parker - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $35,000.00 - $50,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Johnstown, NY and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Apply here.
Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none